■ Social media review and management
■ Emergency planning tools
■ Media and stakeholder engagement
■ Decision and action logging

Learn more about how MusterPoint can help you and your team
Book a demo now - it’s free until April 2019

Emergency planning

  • Warning and informing through social media

  • Create instant evacuation maps

  • Log action plans and operational responses

  • Collaborate with other teams and agencies

Decision and action logging

  • Full audit trail of all actions during an emergency

  • Post incident reporting

  • Case creation for incidents

  • Policy and procedure storage

  • Internal updating and assignments


Media and stakeholder engagement

  • Media inquiry logging

  • Media release distribution

  • Full integration with social media management

  • Media monitoring

Social monitoring and archive

  • Review and respond to social media

  • Triage and assign social to users

  • Suspend and approve social posts

  • Schedule and bulk update

  • Full archive of posts for users



  • Send from multiple Twitter and Facebook accounts
  • Unlimited social media account integration
  • Schedule posts – and suspend scheduled posts  during a crisis
  • Organisational image library
  • RSS and short link integration


  • Respond to users in feeds
  • Conversation thread
  • User and message tagging
  • Send conversations by email
  • Timeline management


  • Customisable dashboard
  • Add specific news feeds
  • Search news sites
  • Search streams of social media blogs
  • Create hashtag, news and search columns


  • Twitter analytics
  • Google analytics
  • MusterPoint user activity
  • Custom branding of reports
  • Automatic delivery of activity reports
  • Organisational activity reports


  • Organisational team assignment
  • Work with partner agencies
  • Unlimited teams throughout organisation


  • Organisation and team admin
  • Teams with standard users
  • Appropriate access levels for users
  • Assignments
  • Training mode
  • Full audit logs


  • Initial deployment support
  • Online and phone support
  • Online knowledge base
  • Organisation-specific Service Level Agreement
  • 24/7 support during crisis
  • Webinars and explainer videos


  • Simplified for basic users to carry out essential tasks
  • Compliant with all mobile devices
  • Can be adapted for in vehicle mobile data terminals