■ Social media review and management
■ Emergency planning tools
■ Media and stakeholder engagement
■ Decision and action logging

MusterPoint is relaunching in April.

We’re rebuilding, redesigning and making significant upgrades to provide an entirely new and improved service.

Get completely free access for you and your team by signing up for announcements.

Want a preview for you and your team before then? Contact us and we will get back to you.

Emergency planning

  • Warning and informing through social media

  • Create instant evacuation maps

  • Log action plans and operational responses

  • Collaborate with other teams and agencies

Decision and action logging

  • Full audit trail of all actions during an emergency

  • Post incident reporting

  • Case creation for incidents

  • Policy and procedure storage

  • Internal updating and assignments


Media and stakeholder engagement

  • Media inquiry logging

  • Media release distribution

  • Full integration with social media management

  • Media monitoring

Social monitoring and archive

  • Review and respond to social media

  • Triage and assign social to users

  • Suspend and approve social posts

  • Schedule and bulk update

  • Full archive of posts for users



  • Send from multiple Twitter and Facebook accounts
  • Unlimited social media account integration
  • Schedule posts – and suspend scheduled posts  during a crisis
  • Organisational image library
  • RSS and short link integration


  • Respond to users in feeds
  • Conversation thread
  • User and message tagging
  • Send conversations by email
  • Timeline management


  • Customisable dashboard
  • Add specific news feeds
  • Search news sites
  • Search streams of social media blogs
  • Create hashtag, news and search columns


  • Twitter analytics
  • Google analytics
  • MusterPoint user activity
  • Custom branding of reports
  • Automatic delivery of activity reports
  • Organisational activity reports


  • Organisational team assignment
  • Work with partner agencies
  • Unlimited teams throughout organisation


  • Organisation and team admin
  • Teams with standard users
  • Appropriate access levels for users
  • Assignments
  • Training mode
  • Full audit logs


  • Initial deployment support
  • Online and phone support
  • Online knowledge base
  • Organisation-specific Service Level Agreement
  • 24/7 support during crisis
  • Webinars and explainer videos


  • Simplified for basic users to carry out essential tasks
  • Compliant with all mobile devices
  • Can be adapted for in vehicle mobile data terminals