■ Emergency planning and management
■ Media and stakeholder engagement
■ Decision and action logging
■ Emergency simulations
■ Social media monitoring and archiving

Learn more about how MusterPoint can help you and your team

DecisionLog is now available for download. Find out more.

Emergency planning

  • Warning and informing through social media
  • Create instant evacuation maps
  • Log action plans and operational responses
  • Collaborate with other teams and agencies

Decision and action logging

  • Full audit trail of all actions during an emergency
  • Post incident reporting
  • Case creation for incidents
  • Policy and procedure storage
  • Internal updating and assignments


    Media and stakeholder engagement

    • Media inquiry logging
    • Media release distribution
    • Full integration with social media management
    • Media monitoring

    Social monitoring and archive

    • Monitor social media
    • Triage and assign social to users
    • Suspend and approve social posts
    • Schedule and bulk update
    • Full archive of posts for users




      • Send from multiple Twitter and Facebook accounts
      • Unlimited social media account integration
      • Schedule posts – and suspend scheduled posts  during a crisis
      • Organisational image library
      • RSS and short link integration


      • Respond to users in feeds
      • Conversation thread
      • User and message tagging
      • Send conversations by email
      • Timeline management


      • Customisable dashboard
      • Add specific news feeds
      • Search news sites
      • Search streams of social media blogs
      • Create hashtag, news and search columns


      • Twitter analytics
      • Google analytics
      • MusterPoint user activity
      • Custom branding of reports
      • Automatic delivery of activity reports
      • Organisational activity reports


      • Organisational team assignment
      • Work with partner agencies
      • Unlimited teams throughout organisation


      • Organisation and team admin
      • Teams with standard users
      • Appropriate access levels for users
      • Assignments
      • Training mode
      • Full audit logs


      • Initial deployment support
      • Online and phone support
      • Online knowledge base
      • Organisation-specific Service Level Agreement
      • 24/7 support during crisis
      • Webinars and explainer videos


      • Simplified for basic users to carry out essential tasks
      • Compliant with all mobile devices
      • Can be adapted for in vehicle mobile data terminals