MusterPoint is a fully integrated social media monitoring and management software platform that enables organisations to work collaboratively.
MusterPoint founder, Christine Townsend, has a background in police communication and operational response. As a result of her work in digital engagement for police and the emergency services she created MusterPoint to meet the needs of organisations who regularly interact with the public but need extra audit and accountability function without the restriction of high costs.
Christine set out to ensure that costing was transparent and clear from the outset so that there were no hidden extras, and that all the functionality required was included – or if not, it would be created so that all organisations using MusterPoint would benefit and be able to work collaboratively.
This means MusterPoint allows different agencies to share information and assign enquiries to each other where they work closely together.